Support

Info for Hospitality Professionals

RMA Request Form

In the event of returning products for services or further analysis, please submit your RMA request. 
Once completed, our supporting staff will contact you and an RMA number will be assigned. Before 
submitting your request, please first read and agree terms and conditions below.

  • An RMA number must be obtained prior to product return. Any product and/or part delivered to Poindus without a valid RMA number is NOT acceptable and will be immediately returned back to original sender at sender’s expense.
  • When RMA Reference is assigned to the product, the customer has 14 business days to authorize or decline the RMA. If no return or decision has been made after 14 days, the RMA number will be void.
  • Freight charges may vary upon warranty status. Please refer to the Poindus Warranty Policy for more details.
  • Please call or email your regional Poindus Support for any questions.
RMA Request Form

Please complete the form below to submit your RMA request.

Return address after service is rendered

Drop a file here or click to upload Choose File
Maximale Größe einer Datei: 10MB
Important: If key components (e.g. CPU, RAM, HDD, Peripherals) are included with the System Unit/MB, please mark clear spec (e.g. CPU speed, RAM/HDD size) on this form. Poindus is not responsible for missing components that are not stated on this RMA request form. Note: In order to quickly track the RMA goods, please attach a copy of the request form on the returned carton.
Terms & Conditions