Support

Anwser :

1.Check LED Light (on adapter) should be on

2.If it is not on, replace with another adapter

3.If yes, open rear cover, check if RAM well plugged on the memory slot

4.Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger

5 If still fail, replace with another RAM for testing

6 If fail, replace with another M/B for testing

7 If fail, System RMA to Poindus

Answer :

1. Check Power cord if well plugged or not
2. If yes, open rear cover, check if power switch well connected or not. If yes, replace with another power switch for testing
3. If fail, replace with another M/B for testing
4. If fail, System RMA to Poindus

Answer :

1. Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
2. If still fail, replace with another RAM for testing
3. If fail, replace with another HDD for testing
4. If fail, replace with another mother board for testing
5. If fail, System RMA to Poindus

Answer :

1. Shut Down Power
2. Open rear cover, check cable between mother board and LED panel connected well or not. Replace with another LVDS cable for testing
3. If fail, replace with another LED panel for testing
4. If fail, replace with another mother board for testing
5. If fail, System RMA to Poindus

Answer :

1. Shut down power
2. Open rear cover, check 2 cables, LED backlight and LVDS cable connected well or not.
3. If fail, replace with another mother board for testing
4. If fail, replace with another LED panel for testing
4. If fail, System RMA to Poindus

For HDD :

1. Shut down power
2. Open rear cover, check SATA cable between M/B and SATA slot well connected or not
3. If fail, replace with another HDD for testing
4. If fail, replace with another M/B for testing
5. If fail, System RMA to Poindus

For EMMC :

Into BIOS to check EMMC status, if you can find correct information that means EMMC may be faulty.

Answer :

1. Shut down power
2. Open rear cover, check on board battery well connected / damage or not
3. If fail, replace with another battery for testing
4. If fail, replace with another mother board for testing
5. If fail, System RMA to Poindus

Answer :

1. Reinstall touch driver (PCT touch panel please ignore step1)
2. If fail, shut down power
3. Open rear cover, check if cable between M/B and touch control board well connected or not, or try another internal USB ports.
4. If yes, replace with another touch control board to MB cable for testing
5. If fail, check the 2 flat cables on touch panel damage or not
6. If fail, replace another touch control board for testing
7. If fail, replace with another M/B for testing
8. If fail, replace with another touch panel for testing
9. If fail, System RMA to Poindus

Answer :

Check out power plug (check if the power indicator on the touch panel is on or not ?)

Answer :

Re-install battery

Answer :

Place machine on the cradle and check the charging indicator is on
( Red light means charging. Green light means full charged.)

Answer :

Replace the battery if the system has been charging longer than 6 hrs.

Answer :

Cleaning the terminals for the: 1) cradle 2) tablet/bottom 3) battery

【Before You Begin】

1. To prevent electric shock or damage to components, do not attempt to clean your tablet while it is turned on.
2. Turn off the tablet.
3. Unplug the power cord from the tablet.
4. Unplug any powered external devices.
5. Remove any memory cards and SIM cards

Answer :

1. Press and hold the power button for 10 seconds until the tablet powers off.
2. Press the power button again to power on the tablet.
3. Log in to the operating system.

Answer :

1. Press and hold the power button for ten seconds until the tablet powers off.
2. Press the power button again to power on the tablet.
3. Log in to the operating system.

Answer :

Turn off saving/sleeping mode

Answer :

Remove the protective film.

Answer :

1. Shut down power
2. Open rear cover, check 2 cables between inverter and LCD well connected or not.
3. If fail, check cable between inverter and mother board well connected or not. Replace with another cable for testing
4. If fail, replace with another inverter board for testing
5. If fail, replace with another mother board for testing
6. If fail, System RMA to Poindus

Answer :

1. Shut down power
2. Open rear cover, check SATA cable between M/B and SATA slot well connected or not
3. If fail, replace with another HDD for testing
4. If fail, replace with another M/B for testing
5. If fail, System RMA to Poindus

Answer :

1. Shut down power
2. Open rear cover, check on board battery well connected / damage or not
3. If fail, replace with another battery for testing
4. If fail, replace with another mother board for testing
5. If fail, System RMA to Poindus

Answer :

1. Reinstall touch driver
2. If fail, shut down power
3. Open rear cover, check if cable between M/B and touch control board well connected or not
4. If yes, replace with another touch control board to MB cable for testing
5. If fail, replace with another M/B for testing
6. If fail, replace with another touch panel for testing
7. If fail, System RMA to Poindus

Answer :

1. Check if the Monitor has power on and the light is on.
2. Check if the cable is connected with the monitor and computer. NOTE: Depend on the different model of computer and monitor you may need a Standard VGA cable or DVI cable. In order to make sure all the connections are firm and proper in place before reboot the computer.
3. Disconnect all devices except for the mouse, keyboard and monitor. Reboot your computer to check if the issue is resolved or not. If it is, then one of the devices disconnecting caused the problem. Try connecting them one at a time and rebooting each time until the original problem occurs. Contact your technology coordinator and explain the situation.
4. Try connecting the monitor to a different PC by the problem monitor’s video cable. If it still doesn’t work, try a functional monitor video cable.
5. Try unplugging the monitor power cable, then wait for 20-30 seconds and plug it back in.
6. If the above troubleshooting steps do not solve the issue, then the monitor should be out of order and need to replace.

Answer :

1. You will need to change the monitor’s screen resolution.
2. Right click the Desktop and click Properties.
3. Go to the setting tab and check the screen resolution. Choose a notch, click apply and then click ok.

Answer :

1. Check Power Adapter output or not.
2. Power Cable insert completely or not.
3. Check Power Button function.

Answer :

1. Check LCD Panel Cable insert correct or not ,Change LCD Panel.
2. Check Inverter Board Cable insert correct or not ,Change Inverter Board.
3. Check VGA Chip.

Answer :

1. Check Touch Bridge Board.
2. Check Touch Cable insert correct or nor or change Touch Panel.
3. Reinstall touch Driver.

Answer :

1. Check MSR Cable insert completely or change MSR.
2. Reinstall Driver.
3. Check MSR Board.
4. Check Super I/O.

Answer :

1. Check USB Cable insert completely or change USB device.
2. Check Super I/O.